Maintenance

Evolved’s contracted maintenance support is delivered through a single-point-of-contact utilising the comprehensive range of skills and resources within our dedicated 24/7 technical assistance centre.

From here all incidents are managed and dealt with in the most efficient and time effective manner.  Our multi-vendor approach is delivered through a wide network of experienced field engineers and allows our channel partners to offer a more responsive and efficient network & server support solution to our customers.

Services include:

> UK, Ireland and mainland Europe coverage
> A single point of contact for all related incidents
> Networking devices & Server Support
> Guaranteed responses and fixes within defined service level agreement
> Nationwide spares locations
> A vast network of skilled and accredited field based engineers backed up by specialist consultants
> 24/7 Service Desk and call logging facility
> Service delivery management
> ISO 20000 certified in IT service management
> Remote and onsite trouble shooting services

The list below illustrates the range of vendors our engineers can support:

Comms
Allied Telesyn
Baystack
Cabletron/
Enterasys
Cisco
Draytek
Extreme
Hewlett Packard
Check Point
IBM
Juniper
Netgear
Netscreen
Nokia
Nortel
Watchguard
Zyxel
3Com
Servers
Acer
Clone
Compaq
Dell
Fujitsu
Gateway
Hewlett Packard
IBM
Toshiba
Sun
VMware
Desktops &
Laptops
Acer
Clone
Compaq
Dell
Fujitsu
Gateway
Hewlett Packard
IBM
Toshiba
Samsung
Sony
Printers
Brother
Canon
Epson
Fujitsu
Genicom
Hewlett Packard
IBM
Kyocera
Lexmark
Newbury Data
Oki
Panasonic
Printronix
QMS
Tally
Tektronix
Xerox
Zebra