Monitoring Services

IT Network Management is a full time job and one that requires a dedicated, strategic approach to ensure that any issues are dealt with as soon as they arise.

Calling engineers out after the network has gone down is inefficient and costly and can be avoided by utilising Evolved’s remote network monitoring service.

IT Network Management overview

With networks demanding 24/7 attention it has never been more important to have the correct IT Network Management in place. Our dedicated remote technical support team are available to monitor networks whatever the time.

Evolved IS can deliver a remote network monitoring solution which allows our team of technical experts to monitor your networks remotely in a safe and secure environment 24/7.

From our Network Operations Centre (NOC), we can monitor a wide range of complex networks across the UK, Ireland and mainland Europe and quickly alert customers of potential problems before they have a significant impact on a business. Remote monitoring can save businesses from the time, inconvenience and costs of a call out.

Remote Network Monitoring PDF

Optimised performance and availability

Our remote IT network monitoring service provides the monitoring of all devices under contract with Evolved IS and will alert our clients of any incidents that could affect the performance of the overall IT network infrastructure.
Events monitored include:
> Device failures
> Module failures
> Power supply failures
> Link failures
> High utilisation

Reporting

Evolved provides an advanced reporting engine with a dynamic web based console that will enable network visibility across your entire IT network infrastructure.

Key Product Features:

> High Level Summary Views
> Topology and Event Search Views
> Monitor Performance and Alerts
> Reports for Common Performance Metrics

IT Network Management

In addition to incident alerts Evolved are able to provide an IT network incident management service. This service will provide you with access to our highly skilled engineering teams to assist with the related incident and ensure a swift resolution. All incidents will be logged and managed through the Evolved Management System.

Key features of remote network monitoring include:

> Active monitoring
> Retrospective network reporting
> Performance monitoring
> Network failure reporting
> Central network error log

The system will assist with

> Network visibility
> Network troubleshooting
> Network reporting
> Failure notification
> Multi-user access

Customer Portal

The portal provides basic functionality and includes user specific topology map displays, event log views, and real-time MIB table/graph displays. This web based module will allow full visibility of infrastructure health. Offering have full multi user access, which will provide the ability to view, monitor, remotely manage, and report on the whole network through a single interface. This is the most important aspect of the solution and is extremely flexible. There are over 400 reports which can be setup and run with as much or as little information as is required.

Software capabilities include:

> Performance and fault management
> Intuitive point and click interface
> Enterprise scalability
> Universal device poller
> Community support
> VMware virtualisation monitoring
> Report writer
> Customer property editor
> Role based access control
> SNMP trap and syslog viewer